Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For in-stock items, we process and ship within 48 hours. Delivery time depends on your locations and chosen shipping method (typically 5–10 business days for international express).
Once your order ships, you will receive a tracking number via email. You can use it on our website’s tracking page or the carrier’s portal.
Yes, YIXUANQZ provides global shipping to laboratories and medical equipment manufacturers worldwide.
We strive to consolidate shipments to reduce your shipping costs. However, large volume orders or items with different lead times may be shipped separately.
Yes, we work with major international couriers like DHL, FedEx, and UPS to offer priority shipping options for urgent orders.
We provide a standard commercial invoice with every shipment. Please let us know if you have specific requirements for customs declaration.
We accept Wire Transfer (T/T), PayPal, and major credit cards via our secure online portal.
Yes, we understand the importance of quality testing. You can request a sample for evalsuation; please contact our sales team to discuss your specific project requirements.
If you need to swap an item
Returns and Exchanges
Every YIXUAN component undergoes rigorous precision testing. We offer a replacement guarantee for any manufacturing defects reported upon receipt.
Our technical team is available to assist you. Please provide your system model and current tubing specifications, and we will recommend the compatible fitting.
Yes, we specialize in OEM/ODM services. Please upload your engineering drawings via our [Contact Us] page for a feasibility assessment.
We offer various materials including PEEK, SS316, and Titanium. Please refer to our “Material Selection Guide” or consult our engineers for solvent compatibility.
Please contact us immediately with photos of the damaged packaging and parts. We will arrange a replacement at no extra cost.
Orders can be modified if they have not yet entered the production or shipping stage. Please contact our support team as soon as possible.
Yes, we provide data sheets, material certifications, and installation guides upon request for all our fluidic components.
MOQs vary based on part complexity and material. We are happy to discuss low-volume prototype runs to support your R&D projects.